S.C.A. Ciudad de Jaén (CIF F-23791635), owner of this website that operates under the commercial name "tienda.jaenxave.es", stipulates the following general conditions:

These general conditions are formulated in accordance with the Civil and Commercial Codes, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 7/1998, of April 13, on General Contracting Conditions.

These terms and conditions, together with your Order Confirmation, constitute the Contract between our company and you. Access to thetienda.jaenxave.es portal and all or part of its contents and services attributes the condition of User and implies full and without reservation of the General Conditions of Use.

Data protection policy:

In accordance with the provisions of Organic Law 15/1999 of December 13 on the Protection of Personal Data (LOPD), you are informed that the data provided by you in applications, contact forms or through email, through of the website will be incorporated into a file, for which SOCIEDAD COOPERATIVA ANDALUZA CIUDAD DE JAÉN is responsible, registered with the Spanish Data Protection Agency, whose purpose is the management of the data received through the website. The transfer of your data is not mandatory, but is necessary for the purposes described above.

If you wish, you can exercise your rights of access, rectification, cancellation and opposition, under the terms established in current legislation, which may be made effective by contacting SOCIEDAD COOPERATIVA ANDALUZA CIUDAD DE JAÉN at the company address: POLIGONO OLIVARES C/ FRAILES PARCELA 2, 23009, JAÉN or through email: Cooperativa@tienda.jaenxave.es


The prices indicated in our store include VAT.

Delivery Times are detailed in the Shipping Costs section.

In case of payment by transfer or card, the delivery period will begin counting from the day of receipt in our bank account, or at the time of receiving the bank receipt of having made the deposit via email or fax. Confirmation may be requested.

If you make a deposit or transfer to an entity equal to those indicated in the "Payment Methods" section, your order will be processed immediately. If you make a transfer from another bank or savings bank, keep in mind that it will not be effective until 48 business hours after it has been made.


S.C.A. Ciudad de Jaén works to ensure that you are satisfied with your purchase and therefore provides you with various methods to make a return in the event that this does not happen. If you find yourself in any of the cases detailed below, it is necessary that you notify the Cooperativa Ciudad de Jaén team of your situation within a maximum period of 7 days from the delivery of the product, for which you can use any of the following media:

     Calling 689252812, or 953 281505

     Notifying it in the "Contact" section of this website

     By writing to the email address ventas@tienda.jaenxave.es

You must inform us of the nature of the incident, if you want the same product that is the subject of the claim to be sent again, if you want to exchange it for another product that better suits your needs or to proceed with its return. Outside of the 7-day period, no refund will be made, however you can use the manufacturer's warranty.

Possible cases of return:

Once you have received the order:

     The product is defective or has been damaged during transportation.

You can return the product in its original packaging, Cooperativa Ciudad de Jaén assuming the shipping costs generated by the delivery of the product and its return.

Cooperativa Ciudad de Jaén will proceed to resend the product completely free of charge for you.

In cases of breakage during transport, it is essential that you notify them at the same time you receive the merchandise and state it in the same delivery note from the carrier.

Return without incident.

Cooperativa Ciudad de Jaén offers you the possibility of returning your order without any obligation, as long as it is done within the period of 7 days as established by current legislation, and it is in perfect condition and with the original packaging.

In this case, you must bear the shipping costs inherent to the return.

In the event that the products do not arrive in perfect condition, Cooperativa Ciudad de Jaén reserves the right to pay a lower amount for your order.

You have not received the order and wish to cancel or modify it:

            If your order has left our warehouse and, without any incident on our behalf, you do not want your order Cooperativa Ciudad de Jaén may demand compensation for the costs of shipments made as soon as possible.