S.C.A. Ciudad de Jaén (CIF F-23791635), owner of this website which operates under the commercial name "tienda.jaenxave.es", stipulates the following general conditions:

These general terms and conditions are formulated in accordance with the Civil and Commercial Codes, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 7/1998, of 13 April, on General Contracting Conditions.

These terms and conditions, together with your Order Confirmation, constitute the Contract between our company and you. Access to the tienda.jaenxave.es portal and all or part of its contents and services confers the status of User and implies full and unreserved acceptance of the General Conditions of Use.

Data protection policy:

In accordance with the provisions of Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD), you are informed that the data provided by you in the applications, contact forms or via email, through the website will be incorporated into a file, for which SOCIEDAD COOPERATIVA ANDALUZA CIUDAD DE JAÉN is responsible, registered with the Spanish Data Protection Agency, whose purpose is to manage the data received through the website. The transfer of your data is not obligatory, but it is necessary for the purposes described above.

If you wish, you may exercise your rights of access, rectification, cancellation and opposition, under the terms established in current legislation, which you may exercise by contacting SOCIEDAD COOPERATIVA ANDALUZA CIUDAD DE JAÉN at the company's address: POLIGONO OLIVARES C/ FRAILES PARCELA 2, 23009, JAÉN or via email: cooperativa@tienda.jaenxave.es


The prices indicated in our shop include VAT.

Delivery times are detailed in the Shipping Costs section.

In case of payment by bank transfer or credit card, the delivery time will begin to count from the day of receipt in our bank account, or at the time of receiving the bank receipt of having made the deposit via email or fax.  Confirmation of payment may be requested.

If you make a deposit or transfer in an entity equal to those indicated in the "Payment Methods" section, your order will be processed immediately. If you make a transfer from another bank or savings bank, please note that this will not be effective until 48 working hours after it has been made.


S.C.A. Ciudad de Jaén works to ensure that you are satisfied with your purchase and therefore provides various methods to make the return in the event that this does not happen. If you find yourself in any of the cases detailed below, you must inform the Cooperativa Ciudad de Jaén team of your situation within a maximum period of 7 days from the delivery of the product, for which you can use any of the following methods:

    Calling to 689252812, or to 953 281505

    Notifying it in the "Contact" section of this website.

    By writing to the following email address: pedidos@tienda.jaenxave.es

You must inform us of the nature of the incident, whether you wish the same product that is the subject of the complaint to be sent to you again, whether you wish to exchange it for another product that is more suited to your needs or whether you wish it to be returned. The return will not be carried out outside the 7-day period, although you can make use of the manufacturer's guarantee.

Possible cases of return:

Once you have received the order:

    The product is defective or has been damaged during transport.

You can return the product in its original packaging, assuming Cooperativa Ciudad de Jaén shipping costs that are generated by the delivery of the product and the return of the same.

Cooperativa Ciudad de Jaén will proceed to the reshipment of the product completely free of charge for you.

In the cases of breakage during the transport it is indispensable that you communicate it at the same moment of having received the goods and make it state it in the same note of delivery of the transporter.

Return without incidences.

Cooperativa Ciudad de Jaén offers you the possibility of returning your order without any commitment, as long as it is done within 7 days as established by current legislation, and being in perfect condition and with the original packaging.

In this case, you will have to pay the return shipping costs.

In case the products do not arrive in perfect conditions Cooperativa Ciudad de Jaén reserves the right to pay a lower amount for your order.

You have not received the order and wish to cancel or modify it:

If your order has left our warehouse and, without any incident on our part, you do not want your order Cooperativa Ciudad de Jaén may require compensation for shipping costs incurred both outbound and return.

If your order has not started to be processed, you will only have to inform us of its modification or cancellation and it will not have any cost for you.

Attention: For the cases of returns, if you want to send the merchandise by a company of transport of your preference will have to always send it with the postage paid according to his tariffs, if on the contrary you want to send it by our company of transport, will have to put in touch with Cooperativa Ciudad de Jaén and request a withdrawal (indicating that it will be to due postage) to benefit from more economic tariffs.

Remember never to throw away the packing of the products until verifying that they are in perfect state.

Before opening any product, please check that all the products match the ones you ordered (quantity, format and quality), making an immediate complaint in case of any anomaly.

In case of anomaly in any product, please do not remove it from its original packaging.

Address all returns in their original packaging to the following address:

Cooperativa Ciudad de Jaén - Polígono Los Olivares, C/ Frailes- parcela 2, C.P. 23009 Jaén, SPAIN.


All our products are guaranteed nationally against manufacturing defects for two years from the date of purchase. The warranty does not include deterioration caused by misuse, such as exposure to light, heat, etc.

Uses of the portal and its contents

The reproduction, distribution, transmission, adaptation or modification, by any means, of the contents of the portal (texts, designs, graphics, information, etc.) and other elements of this portal without the express consent of Cooperativa Ciudad de Jaén is prohibited.

Our users accept that the images, designs, contents, logos and trademarks protected by the applicable legislation on Intellectual Property, Patents and Trademarks which they may access through the use of the portal are the property of tienda.jaenxave.es. The user undertakes to make use of the Portal respecting these rights.

The tienda.jaenxave.es website contains information about our brand. The creators of the tienda.jaenxave.es portal, when uploading data to the website, make every effort to avoid any errors in the content and prices that may appear on this page. tienda.jaenxave.es does not guarantee and is not responsible for any consequences that may arise from errors in the content and prices that may appear on its page.

tienda.jaenxave.es shall not be liable for possible damages of any kind that may be caused to users by the use of browsers or versions other than the browsers for which the Portal has been designed, nor for damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of this electronic system, caused by reasons beyond the control of tienda.jaenxave.es; for delays or blockages in the use of this electronic system caused by deficiencies or overloads in its Data Processing Centre, in its Internet system or in other electronic systems; nor for delays or blockages in the use of this electronic system caused by deficiencies or overloads in its Data Processing Centre, in its Internet system or in other electronic systems. jaenxave.es; delays or blockages in the use of this electronic system caused by deficiencies or overloads in its Data Processing Centre, in the Internet system or in other electronic systems; nor any damage that may be caused by third parties through illegitimate intromissions. Likewise, tienda.jaenxave.es is exonerated from liability for any damage that the user may suffer as a result of errors, defects or omissions in the information and prices provided by tienda.jaenxave.es.


tienda.jaenxave.es shall not be responsible for the contents, products and services included which may be visualised by means of electronic links, directly or indirectly, through this Portal. The presence of links on the tienda.jaenxave.es Portal, unless expressly stated to the contrary, is for information purposes only and in no case implies a suggestion, invitation or recommendation of the same. These links do not represent any type of relationship between tienda.jaenxave.es and the individuals or companies that own the websites that can be accessed via these links. tienda.jaenxave.es reserves the right to unilaterally remove the links that appear on its website at any time.

tienda.jaenxave.es excludes all liability that may arise from the transmission of information between users. Likewise, any statements or opinions expressed and disseminated on this Portal shall be the sole responsibility of those who make them. Any type of data transmission that users may make to this or through this Portal or other accesses controlled by tienda.jaenxave.es that infringe the intellectual property rights of third parties is prohibited, as well as all those whose content is illegal, immoral, slanderous, threatening, defamatory, obscene, pornographic, or that in any way may cause damage or offence.

tienda.jaenxave.es reserves the right to prevent or prohibit access to any Internet user who introduces in this Portal any content contrary to legal regulations, or immoral, reserving the right to exercise the legal measures it deems appropriate to prevent this type of conduct.

It is expressly forbidden to establish deep-links, frames with the pages of the tienda.jaenxave.es Portal without prior express authorisation, as well as any false, inaccurate or incorrect statements about the pages of the tienda.jaenxave.es Portal or the services and contents of the same.

Except for those signs that form part of the link, the Portal page on which it is established will not contain any brand, commercial name, establishment sign, name, logo, slogan or other distinctive signs belonging to tienda.jaenxave.es, unless expressly authorised.

In the event that you submit any material for inclusion on this Portal (including, without limitation, personal information, knowledge and experience, comments, ideas, questions, techniques, summaries or the like), you agree that:

  • such materials will not be considered confidential
  • you grant us a worldwide, perpetual, royalty-free, non-exclusive licence to use, disclose, copy, modify, adapt, publicly perform and translate all or any part of such materials for any purpose whatsoever, without restriction
  • we reserve the right, in our absolute discretion, to remove or delete, without notice, any material you submit for inclusion on this Portal.

Use of cookies.

tienda.jaenxave.es may use cookies when a user browses the sites and pages of the website. Cookies are small files that our computer sends to your computer, but they do not provide us with information about your name or any personal information about you. The cookies we use cannot read data from your computer or read the cookies that exist on your computer.

The user has the possibility of configuring their browser to be warned on screen of the reception of cookies and to prevent their installation on their hard drive. Please consult the instructions and manuals of your browser for further information. To access the information on the website, it is not necessary for the user to allow the installation of cookies.

Visitor registration

tienda.jaenxave.es informs the user that when accessing the website server, the IP address and domain name used by the user are detected. All this information is recorded in a log file of the server that allows the subsequent processing of the data in order to obtain statistical measurements that allow us to know the number of page impressions, the number of visits made to the web services, etc.

Applicable Law and Jurisdiction

These General Conditions are governed by Spanish law. The parties submit

submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.

tienda.jaenxave.es is at the disposal of all Users to improve the contents and services of the Portal. If you have any suggestions or proposals, please do not hesitate to contact Customer Service on the Internet, by telephone at 657965781 or 953281505, or by e-mail at cooperativa@tienda.jaenxave.es.

Protection of personal data

The information received by S.C.A. Ciudad de Jaén through its website will be treated with the utmost confidentiality. Cooperativa Ciudad de Jaén will at all times observe the provisions in force on data protection, in particular, Organic Law 15/1999, of 13 December, on the Protection of Personal Data, and will adopt the necessary measures to avoid the alteration, loss, unauthorised processing and access to said data, and to ensure that its employees observe these requirements, as well as the duty of secrecy regarding the data subject to protection and other confidentiality obligations in force. Likewise, it undertakes not to use the personal data of the users of the website for purposes other than the purpose of contracting the services it provides.

In accordance with current legislation, Cooperativa Ciudad de Jaén collects data of a personal nature from its customers and includes them in a file which it owns and whose processing is exclusively for the purpose of managing orders placed with the Cooperative and responding to any queries that users may make. The entity responsible for the files is S.C.A. Ciudad de Jaén.

The user must provide the personal details and circumstances necessary to register as a customer of the Cooperative and formalise sales contracts (name and surname or company name, DNI/NIF, address, e-mail address, telephone/fax number). The registration of this data is compulsory; failure to complete this information by the user or the provision of incorrect data will make it impossible for tienda.jaenxave.es to correctly manage the orders placed.

tienda.jaenxave.es may use third-party advertising companies to place advertisements on its website. These companies may use cookies or other tools to measure the effectiveness of their advertising.

The user authorises tienda.jaenxave. es to process the personal data provided voluntarily, through forms and e-mail, for the sending (after subscription by the user) of electronic newsletters and the sending of advertising electronically about offers, promotions and recommendations, as well as the carrying out of surveys, statistics and analysis of market trends and raffles, and may, if successful, publish them on this website as well as transfer them for the purpose of making the payment of income tax, if applicable; however, the customer may choose at any time to reject the sending of such information by sending an e-mail to cooperativa@tienda.jaenxave.es to this effect.

Likewise, the customer expressly consents to tienda.jaenxave.es communicating such data to companies or banks for the management of transport and collection of the order. tienda.jaenxave.es may also carry out other data communications provided for by law.

Rights of Access, Rectification, Cancellation and Opposition

tienda.jaenxave.es, the entity receiving the data collected on this page, undertakes to respect and facilitate the exercise of the rights recognised by law and, in particular, the rights of access to data, rectification, cancellation of data and opposition, if appropriate. Such rights may be exercised by the user or, where appropriate, by whoever represents him/her, by means of a written and signed request, addressed to S.C.A. Ciudad de Jaén at the following address: Polígono Los Olivares C/ Frailes- parcela 2 C.P.23009 Jaén - Spain.

Security in the Treatment, Computer Process and Data Custody

S.C.A. Ciudad de Jaén declares and guarantees that it maintains the security levels for the protection of personal data in accordance with current legislation, and that it has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided by users. All this without prejudice to the fact, which the user expressly accepts, that security measures on the Internet are not impregnable.